Frequently Asked Questions

Everything you need to know about shopping with SPIRALUK

What are your shipping times and costs?

We offer standard UK delivery within 3-5 working days for £3.99, and next-day delivery for orders placed before 2pm. International shipping rates vary by location and are calculated at checkout.

How do I return an item for a refund?

You can return any unworn items with original tags attached within 28 days of purchase. Simply use our online returns portal to generate a prepaid shipping label and drop your package at any authorized collection point.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options via Klarna.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit & Fabric' section for style-specific advice.

Can I track my order once it has been placed?

Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress.

Are your materials sustainably sourced?

At SPIRALUK, we are committed to ethical fashion. We are currently transitioning our core collections to use 100% organic cotton and recycled polyester to reduce our environmental footprint.